I sold, via bricklink, an unopened Star Wars set to someone in Colorado and then he sent me this picture
https://www.dropbox.com/s/xna6szd97aq9d3v/IMG_20160526_165708356.jpg?dl=0
claiming that I did not package it properly. It could have added more packaging, its true, but in this photo, it looks like someone hit the side of the box with a baseball bat and I am not sure any amount of packaging would stop that. I’ll bet he bought it that way at some store. PayPal told me that if he received his item and the item itself is not damaged they won’t issue him a credit. The woman who I spoke to probably did not grasp that the box itself is part of the collectible nature of the item.
The PayPal operator also said that if he files a claim he won’t get the money back until he returns the item. Then I lose the shipping cost and he loses the shipping cost. He said I should repay him $45. This person only has a feedback rating of (4), but they seem like a very experienced negotiator. It makes me wonder if they’ve played this game before and started over with a new account.
Anyway, we offered to get him a new box. Then he sends this: “I have another solution. I can buy a new box for $20 shipped to me on bricklink. How about you refund me $20 to cover the cost of a new box and we call it a day?” I know a new box only costs $12 including the shipping because I already asked someone what it will cost to ship the box. Hmmm, it sounds like he wants money, not a replacement box. It really makes me wonder if the box in the photo is the one that I sent to him. If it is, maybe he does not even care about the box and damaged it himself. Something smells fishy.